Metrics that matter

Staffing metrics have evolved from rough estimates on absenteeism to complex studies that evaluate every aspect of human-capital measurement. Along the way, the issue of what to measure has become as important as the old issue of how to measure.

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Common Mistakes Made by Job Seekers

After 10 years as a state unemployment counselor, it’s clear to me that job seekers are wont to follow their same old routine every day, yet they expect it to yield different results. In doing so, they set themselves up for rejection. Most of us are allergic to rejection. The adverse reaction causes our thinking

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Some Senior Executives Play by Different Rules

There’s a different set of rules and behaviors at the top of corporations. I call it the golf culture. It’s an abrupt and invisible change from the meritocracy that dominates all lower corporate levels. Admission to the senior-executive ranks typically depends on a combination of power and politics. Membership is predominantly male and the conventions

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Why Families Fail to See A Jobless Member’s Pain

Unemployment causes havoc in the family and tests its bonds more than almost any other crisis. When you’re jobless, other members of the family may unknowingly make you feel unwanted and on the outside looking in. They may give you silent stares, causing you to feel you’ve lost control and that the “pecking order” has

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Why You Should Ignore Negative Job-Market News

When did you last read such headlines as “340 People Newly Hired This Month!” “15,000 New Jobs Filled Last Quarter” or anything remotely resembling them in your local newspaper? Wouldn’t it be refreshing if you read an article mentioning how your state government was planning to hire 20,000 people next month?

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Answering the Weaknesses Question

What’s your greatest weakness? This query has been an enduring weapon in the hiring manager’s arsenal, but most people still have trouble with the dilemma it poses: answer too frankly, and you’ll torpedo your prospects. Give a canned answer and you’ll seem phony, or worse, evasive (“My greatest weakness is that I’m a perfectionist and

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Following Up After the Interview

When you leave an interview, you should leave the building as gracefully as you entered it. Make sure you’re as cordial to people on the way out as you were coming in. Then, as you decompress, take some time to review the interview while it’s still fresh in your mind. Because interviewing is a learnable

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The Art of the Interview

If the very word “interview” makes your palms sweat and your head itch, then take a deep breath, sit down and read this easy step-by-step guide to acing the interview. Dress appropriately. This one may seem basic, but it’s easier said than done. Before you start your rounds of interviews, be sure to have a

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How to achieve a successful roll-out

Enjoying a national footprint is only feasible with strong and well-managed offices throughout the UK. Roll-outs need to be integrated into a strategic plan to ensure business growth is sustainable. From ‘best’ players and roll-out teams, to employee motivation and retention, each key ingredient plays a part in the successful growth and expansion of your

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Make the best out of customer complaints

Even well-run recruitment businesses occasionally receive complaints and, if handled in the right way, complaints allow for service to be improved through rectifying faults that were previously unknown. But did you know that a well-managed complaints system can also increase loyalty and, as a result, sales?

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