Make the best out of customer complaints

Even well-run recruitment businesses occasionally receive complaints and, if handled in the right way, complaints allow for service to be improved through rectifying faults that were previously unknown. But did you know that a well-managed complaints system can also increase loyalty and, as a result, sales?

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How to get a brand and get ahead

Brand development seems to be the current in-phrase, but do you really understand how to maximise the power of your brand identity to improve the performance of your business? It’s often all too easy to concentrate on the daily management of recruitment, but can you afford to do this in such an overcrowded, competitive marketplace?

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5 Hacks To Help You Boost Workplace Productivity

In a day and age where our phones contain (and control) our lives, distractions are aplenty. While most people are busy all the time, most people aren’t actually productive. With this in mind, it’s time to take back some control and organize your workday in the name of productivity. Lizzi Hart, a Marketing Assistant at

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The #1 Key To Success At Work Is…

What’s the #1 key to success? We uncovered words of wisdom from Confucius, Vincent van Gogh, Albert Einstein and Steve Jobs, all which point to one very specific trait – one that is without a doubt the secret to their success. We spend roughly 100,000 hours of our lives at work. For many, a job is just a

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EMPLOYER MYTHS.

EMPLOYER MYTH #1: Employees are browsing but not actively looking around for new jobs. FACT: Over 60% of employees are actively looking to leave their employer within the next three months. Additionally, the intensity of employees’ job search is grossly underestimated by many employers. Many employers understand that their employees may be looking – especially

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