Metrics that matter

Staffing metrics have evolved from rough estimates on absenteeism to complex studies that evaluate every aspect of human-capital measurement. Along the way, the issue of what to measure has become as important as the old issue of how to measure.

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Some Senior Executives Play by Different Rules

There’s a different set of rules and behaviors at the top of corporations. I call it the golf culture. It’s an abrupt and invisible change from the meritocracy that dominates all lower corporate levels. Admission to the senior-executive ranks typically depends on a combination of power and politics. Membership is predominantly male and the conventions

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How To Get Your Career Change In Motion

Changing careers can be like taking a train trip. You plan it, start at one location and go to your ultimate destination, with stops in between. (Sorry, there are no non-stop career trains.) The basics for getting started are scheduling your departure time and showing up at the station. Here’s how to get yourself moving.

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Career Transition Touchstones

Transitions are not comfortable. Wouldn’t it be nice if career changes were mapped out for us in neat little how-to packages with “start here and go to there” instructions (complete with arrows and signposts to keep us on track)? Sorry, it’s not that easy.

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Answering the Weaknesses Question

What’s your greatest weakness? This query has been an enduring weapon in the hiring manager’s arsenal, but most people still have trouble with the dilemma it poses: answer too frankly, and you’ll torpedo your prospects. Give a canned answer and you’ll seem phony, or worse, evasive (“My greatest weakness is that I’m a perfectionist and

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Stealing a march on the data thieves

It is well-known that the theft of client and candidate databases by consultants who hop from agency to agency is a common problem faced by the recruitment industry. The level of wrongdoing varies from an employee inadvertently leaving a business with a handful of client contacts in his or her mobile phone to a team

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Make the best out of customer complaints

Even well-run recruitment businesses occasionally receive complaints and, if handled in the right way, complaints allow for service to be improved through rectifying faults that were previously unknown. But did you know that a well-managed complaints system can also increase loyalty and, as a result, sales?

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How to get a brand and get ahead

Brand development seems to be the current in-phrase, but do you really understand how to maximise the power of your brand identity to improve the performance of your business? It’s often all too easy to concentrate on the daily management of recruitment, but can you afford to do this in such an overcrowded, competitive marketplace?

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