Stealing a march on the data thieves

It is well-known that the theft of client and candidate databases by consultants who hop from agency to agency is a common problem faced by the recruitment industry. The level of wrongdoing varies from an employee inadvertently leaving a business with a handful of client contacts in his or her mobile phone to a team

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How to achieve a successful roll-out

Enjoying a national footprint is only feasible with strong and well-managed offices throughout the UK. Roll-outs need to be integrated into a strategic plan to ensure business growth is sustainable. From ‘best’ players and roll-out teams, to employee motivation and retention, each key ingredient plays a part in the successful growth and expansion of your

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Make the best out of customer complaints

Even well-run recruitment businesses occasionally receive complaints and, if handled in the right way, complaints allow for service to be improved through rectifying faults that were previously unknown. But did you know that a well-managed complaints system can also increase loyalty and, as a result, sales?

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